Unhandled exception occurred in ProcessQueue 0x80040216

Apr 16, 2010 at 5:12 PM
Edited Apr 16, 2010 at 5:49 PM

I just start getting this error unexpectedly any help would be appreciated.
emails stopped being converted to case in CRM Queue

Unhandled exception occurred in ProcessQueue
Server was unable to process request 
An unexpected error occurred.
Stack trace:
 at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall)
 at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)
 at QueueManager.Helper.CRM.CrmService.Execute(Request Request) in C:\Projects\CRMQueueManager\QueueManagerHelper\Web References\CRM\Reference.vb:line 149
 at QueueManager.Service.QueueMonitor.CreateCase(IncomingEntity objEntity, email objEMail, QueueSetting QueueSettings, queue objQueue, systemuser objQueueOwner) in C:\Projects\CRMQueueManager\QueueManagerService\QueueMonitor.vb:line 557
 at QueueManager.Service.QueueMonitor.ProcessQueue(QueueSetting QueueSettings) in C:\Projects\CRMQueueManager\QueueManagerService\QueueMonitor.vb:line 271


Apr 18, 2010 at 11:31 AM

Not very helpful error message from CRM. Something goes wrong when creating a case. Have you changed anything (e.g. dynamic properties)? Does it happen regardless of the mail being converted i.e. is it consistent? This is probably a value being incorrectly assigned to a property on the incident being created. Difficult to figure out what it is. Next step would be to activate tracing accordng to http://support.microsoft.com/kb/907490/en-us and see if anything ends up in the trace file.

Apr 20, 2010 at 2:22 AM

After rebooting SQL server everything was back to normal. Thank you