Way to cc users that were cc'd on original?

Nov 15, 2010 at 2:28 PM

Hi!  Thank you for this tool - it works great.  Don't know if I missed something or if it is even available.  If someone sends an email to our queue email address, and cc's other people, can the auto reply (that let's them know their case number, etc) also cc those same people on the original email?  Thank you!  Tricia

Nov 21, 2010 at 7:54 PM

Hi, this feature is not available. I guess you have good reasons for why you are looking for this but it sounds like a strange feature to enable. Aren't you looking for a notification feature (which is available)?

As always, the code is available for you to make modifications to if you have dev resources at hand.