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Casenotification e-mail to Queue owner

Jul 17, 2008 at 1:40 PM


casenotification-to="e-mail address" is normally used to send a notification e-mail to an internal user. Often this is the Queue owner.

Would it be possible to send automatically to the Queue owner, without using the e-mail address in the config file.
This will make it easier to change the person who is receiving the e-mail.
Often the customer himself wants to change the recipient and that is easier on the Queue than in the config file

Jul 20, 2008 at 8:46 AM
Sure, we can add support for that in the next version. One option would be to specify "*" in the e-mail address to automatically send to the queue owner.

There's not much new functionality on the wishlist right now so it might take some time before we release a new version. I've created an issue for this in the Issue Tracker.