Emails without a Subject causing errors

Oct 20, 2008 at 4:31 PM
I have noticed that any emails that come with no subject cause the following error:

10:42:22 Retrieving e-mail ''...
10:42:22 Unhandled exception occurred in ProcessQueue

Value cannot be null.
Parameter name: input

Stack trace:
   at System.Text.RegularExpressions.Regex.IsMatch(String input)
   at QueueManager.Service.QueueMonitor.MatchCaseString(email objEMail) in C:\Projects\CRMQueueManager\QueueManagerService\QueueMonitor.vb:line 840
   at QueueManager.Service.QueueMonitor.ProcessQueue(QueueSetting QueueSettings) in C:\Projects\CRMQueueManager\QueueManagerService\QueueMonitor.vb:line 94
10:43:22 Querying queue 'Support'...
10:43:22 Found 3 e-mail on queue.

10:43:22 Retrieving e-mail ''...
10:43:22 Unhandled exception occurred in ProcessQueue

Is there any setting with Queue Manager to handle this? Or should I just create a workflow that will give the email a subject?

Oct 20, 2008 at 9:04 PM
This should be fixed, are you using version 1.6?
Oct 21, 2008 at 12:25 PM

We are using 1.6.  I ran a couple tests and they seem to be working, so I think is was just the E-mail Router.  However, that still doesn't explain the error message in the log.  Any ideas?

Oct 22, 2008 at 8:50 PM
Hi Jeff,

You are correct, this is a bug. We missed out on testing the scenario where you have enabled case number matching. This is where it fails. Disable case number matching until we've fixed the problem. I want to gather a few more issues before releasing a new version.

Thanks for letting me know.