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Case email replies with CRM user email address.

Feb 3, 2009 at 6:00 PM

We have the Qeueue Manager up and working.  Is there a way to reply to the email contained within the case without using the CRM user email address?  For example, can we default the email to something like

Thanks very much,

Feb 5, 2009 at 8:25 AM
Hi, I assume you are talking about a reply in the UI. This is possible but rather tricky. We've solved it using javascript that set the from but it's not a good solution. Post a question in the CRM forums to see if someone has a better solution.