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Error in logs and multiple services stopping

Jan 29, 2010 at 7:29 AM

I came in today to hundreds of error reports from CRM Queue Manager and CRM itself was not working. At 01:37 this morning this error was logged:

Unhandled exception occurred in ProcessQueue


The request failed with HTTP status 401: Unauthorized.

Stack trace:

at System.Web.Services.Protocols.SoapHttpClientProtocol.ReadResponse(SoapClientMessage message, WebResponse response, Stream responseStream, Boolean asyncCall)

at System.Web.Services.Protocols.SoapHttpClientProtocol.Invoke(String methodName, Object[] parameters)

at QueueManager.Helper.CRM.CrmService.RetrieveMultiple(QueryBase query) in C:\Projects\CRMQueueManager\QueueManagerHelper\Web References\CRM\Reference.vb:line 298

at QueueManager.Service.QueueMonitor.ProcessQueue(QueueSetting QueueSettings) in C:\Projects\CRMQueueManager\QueueManagerService\QueueMonitor.vb:line 58


We have installed to C:\CRMEmailToCase

After this event, loads of services stopped on the server like COmputer Browser, Cryptographic Services, DLTC, Logical Disk Manager etc.

Is this a bug? Do you think if we move the files to c:\projects..... everything will be ok?



Jan 31, 2010 at 10:05 AM


I believe you have a bigger problem than with CRM Queue Manager since the services you mention fail to start. We do not have any direct dependencies on these services (they live at a much lower level than CRMQM). HTTP status 401 means that we can't authenticate using the credentials you've entered in the config file. Perhaps you are using a domain account with a password that has expired?

Difficult to help out here.

Jan 31, 2010 at 11:00 PM

Thanks. The 401 was seemingly due to the services. Set them to restart on failure and been ok for a day or two now...